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Vulnerability Awareness

The Financial Conduct Authority (FCA) Guidance for firms on the fair treatment of vulnerable customers states that firms should make sure that all staff, in particular those who operate at the frontline, have the appropriate skills and capability to treat vulnerable customers fairly. This module addresses that requirement.

Description

Manage insolvency practice compliance risks cost-effectively, meet your training obligations and protect your firm’s reputation with our new Compliance Awareness Online Learning course

Required awareness levels of these key issues will vary within a practice, depending upon the nature of team members’ roles and their relative responsibilities. However, it is important that all team members have a good grasp of the basics and can flag issues with their managers as they arise.

Click here for further information and to watch our video. 

CPD Learning Outcomes

Tailored specifically for insolvency teams, this course will enable your team members to:

• Grasp the key legal, regulatory and business issues related to customer vulnerability
• Understand the relevance of identifying and dealing with customer vulnerability and its impact on their day-to-day role
• Identify and flag concerns when they arise
• Get practical tips they can apply
• Learn at a time that suits them and your business
• Reinforce their learning with multiple-choice knowledge check

Who Should Attend

This course is specifically designed for people working in the insolvency profession and provides grounding in the legal and regulatory provisions, and practical tips on its application to insolvency work. Understanding how an area impacts on day-to-day roles is key to managing the risks, and is far more interesting for participants when the learning is directly relevant to them.

Learning online, when it most suits
The course modules can be completed at a time that fits with team members’ working patterns and the broader business needs of the practice.

Knowledge checking – reinforce learning and demonstrate knowledge
To reinforce the value of the learning, each module concludes with a multiple-choice knowledge check. Practices can demonstrate to regulators that they have taken meaningful steps to meet their legal obligations to ensure staff possess the required level of knowledge and awareness.

Cost

The base price for each module is £75 per staff member.

Further discounted prices for teams are available and costed on the number of staff members being trained. All prices are stated exclusive of VAT.

What our clients say

“I thought it was a good delivery style and helpful.”

“All at our office gave it a thumbs up.”

“Using ISS Training’s Compliance Awareness Online Learning course has meant that we have been able to meet  necessary staff training demands with an approach that has allowed our staff to gain the essential knowledge at
their own pace working around the ongoing demands of their ‘day job’. The internal feedback I have received has all been very positive, complimenting in particular the clarity of presentation and ease of assessment.”

“We appreciated the helpful and friendly approach routinely experienced in liaising with the staff at ISS Training in the administration and deployment of the course programmes.”

“All in all, a very positive experience for our firm.”

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